Air conditioner not working tonight? Emergency HVAC repair.
When your air conditioner quits in August heat or your furnace fails in January cold, call any time: nights, weekends and holidays. My shop is in Kingfisher, so I am not dispatching from 30 miles away, and I will tell you honestly whether it is an emergency call or something that can wait for a weekday.
4.8 stars · 300+ Google reviews · Nights, weekends, holidays · Se habla español
Call tonight, or wait for a weekday?
- Gas smell, smoke, fire or CO alarmShut down, get everyone out, and call 911 or the utility first. Then call me.
- Air conditioner not cooling past 90FIndoor heat above 90 degrees is a health risk, especially for elderly residents, infants and pets. Do not wait until morning.
- No heat below freezingA furnace that will not ignite or a heat pump locked out in freezing weather.
- Burning smell from the equipmentTurn the system off at the thermostat or the breaker. Electrical faults can become fire hazards.
- Breakers that will not stay onDo not keep resetting them. Leave it off and call.
- House holding a safe temperatureUsually cheaper to book a weekday call at $210. I will tell you which one you are looking at on the phone.
A Kingfisher shop, a truck staged nearby
- Based in KingfisherSame community as most of my customers. For Edmond, Yukon, Mustang and Piedmont, I dispatch from Kingfisher.
- NATE certified techniciansThird-party certified, on every call.
- All major brandsTrane, Mitsubishi, ClimateMaster, Carrier, Goodman, Lennox, Rheem.
- Trane Connected DiagnosticsFor enrolled Trane customers, I often already know what failed before I arrive.
- Price before work, even at 2 AMYou know the complete cost before I start. No surprise invoices.
Stay safe until I get there
No heat in winter
Move to a warm interior room. Use a portable electric heater only with plenty of clearance from curtains and bedding. Never use an oven or gas range for heat.
No cooling in summer
Close the blinds, move to the lowest floor, and run fans. Check on elderly neighbors and keep pets cool.
Burning smell or sparks
Turn the system off at the thermostat or breaker and do not try to repair it. What to do in an HVAC emergency
What customers say
“The technician was knowledgeable, friendly and professional. Hartzell’s Heat & Air has had our business for 10+ years and we’ve received great service consistently.”
Katie B. · Google review · May 2025
“Juan, Tim and Carl are EXCELLENT at their job.”
Richard M. · Google review · March 2026
What I treat as a real emergency
- Heating emergenciesA furnace that will not ignite, a heat pump locked out, or no heat with the outdoor temperature below freezing. I move these up the list when there are elderly residents, infants, or someone on medical equipment in the house.
- Cooling emergenciesAn air conditioner not working at all, or not cooling while the house climbs past 90 degrees in an Oklahoma summer. That heat is a health risk for older folks and pets, so do not wait until morning.
- Electrical concernsA burning smell from the equipment, a breaker that will not stay on, or an electrical fault in the air handler or furnace. Treat these as emergencies because they can turn into fire hazards.
If you smell gas or a carbon monoxide alarm is going off, get everyone out and call 911 or the gas utility first. Then call me.
How a plan protects you
On my Full Year 360 plan, $499 a year, an emergency costs you less: no emergency trip charge, twice a year. I waive the $198 emergency dispatch up to two times per plan year, so a member’s after-hours call is the $111 diagnostic instead of $309.
- No emergency trip charge, twice a year$111 instead of $309, up to 2 times per plan year. The $111 diagnostic still applies.
- 10% off repairsUp to $300 off any one repair.
- Seasonal tune-upsSpring and fall visits, set for a general date and week that works for you.
- Filters all yearTwo installed at your visits, and extras any time: call the office and pick them up at the shop.
- Conventional systemsAC, furnace and heat pump. A geothermal emergency stays $348 flat, plan or no plan.
See the Full Year 360 plan, or call 405-375-4822 and I will set it up.
My job is not done until you are satisfied
- It is running and testedThe system is back up, tested, and set to the temperature you want.
- You know how to run itIf I changed a part or a thermostat setting, I walk you through it.
- The work area is cleanI take my trash with me.
- You have the paperworkDocumentation for the manufacturer warranty on any part I replaced.
- Every question answeredBefore I back out of the driveway.
Want to see the work first? My real jobs page shows 6,500+ completed jobs by town, with write-ups and photos from my crew.
There is a third option: a rebuild
When an emergency call turns up a failed compressor or a worn-out coil on an older system, replacement is not the only answer. A rebuild replaces the major components, compressor, coil and refrigerant circuit, and runs $3,500 to $5,500 installed, against $15,000 to $30,000 for a full replacement. I will tell you honestly whether your system is worth rebuilding. How a rebuild works · Financing options
Content reviewed by Dave Hartzell, Oklahoma Master HVAC License #00115936, IGSHPA accredited geothermal installer, Mitsubishi Diamond Dealer, Trane Comfort Specialist (TCS SELECT) dealer. Hartzell’s Heat & Air, Kingfisher, Oklahoma, 15+ years in business.
Straight answers
Do you really offer 24/7 emergency HVAC service?
Yes. Call 405-375-4822 any time, nights, weekends and holidays. Emergency calls are prioritized by safety risk and temperature.
My air conditioner is not working tonight. Is that an emergency call?
If the air conditioner is not cooling and the house is climbing past 90 degrees, yes: an after-hours call is $309 flat, $198 dispatch plus $111 diagnostic, non-refundable and not credited toward the repair. If it is holding a safe temperature, a weekday call at $210 saves you $99.
Does emergency service cost more than a regular call?
After hours is $309. A weekday service call is $210. Geothermal is $348 flat and commercial $389 flat, day or night. You know the complete cost before I start any work.
How quickly can you respond?
Response depends on technician availability and call volume. Being based in Kingfisher means I am not driving from OKC or Enid. Call for a current ETA.
What areas do you cover for emergencies?
Kingfisher, Canadian, Oklahoma, Garfield, Major, Logan and Blaine counties, including Watonga, Hennessey, Okarche, Dover, Loyal, Cashion, Edmond, Yukon, Mustang and Piedmont.
What qualifies as an HVAC emergency?
Complete heating or cooling failure in extreme temperatures: no heat in freezing weather, an air conditioner out while the house climbs past 90 degrees, a furnace that will not ignite, a heat pump locked out in freezing weather, or any burning smell from the equipment. If you suspect a gas leak or carbon monoxide, call 911 first. When in doubt, call me. It is better to check than to wait through an unsafe night.
What should I do while I wait for you?
Turn the system off and move to the safest part of the house. In winter, use a warm interior room or a portable electric heater with plenty of clearance from curtains and bedding, never the oven. In summer, close the blinds, go to the lowest floor and run fans. If you smell burning or see sparks, shut it off at the breaker and do not try to repair it yourself.
My furnace quit tonight. Should I call now or wait?
Call 405-375-4822 and tell me what it is doing. If the house is dropping toward freezing, or someone at home is elderly, very young or on medical equipment, that is an after-hours call at $309 flat, $198 dispatch plus $111 diagnostic, not refundable and not credited toward the repair. If the house is still holding a safe temperature, a weekday call at $210 saves you $99. I will tell you which one you are looking at on the phone.
Call and tell me what it is doing
Air conditioner not working, furnace not lighting, a burning smell. I will tell you honestly whether it is an emergency dispatch or something that can wait until morning.
Call 405-375-4822Kingfisher, Watonga, Hennessey, Okarche, Dover, Loyal, Cashion, Edmond, Yukon and every town between. Counties: Kingfisher, Canadian, Oklahoma, Garfield, Major, Logan, Blaine.
